Sophia Ann
About Sophia Ann
Sophia Ann serves as the Major Incident Management Lead at Odyssey Information Services, a position she has held since 2015. She holds a Bachelor of Arts degree from the University of Hertfordshire, which she completed in 2020.
Work at Odyssey Information Services
Sophia Ann has held the position of Major Incident Management Lead at Odyssey Information Services since 2015. In this role, she is responsible for overseeing major incidents and ensuring effective communication and resolution strategies are implemented. Her tenure at Odyssey spans nine years, during which she has contributed to the organization's incident management processes and improved service delivery.
Education and Expertise
Sophia Ann earned a Bachelor of Arts degree from the University of Hertfordshire, where she studied from 2017 to 2020. Prior to this, she attended Management and Science University from 2003 to 2006 and UCSI from 2001 to 2003. Her educational background provides her with a solid foundation in management principles and practices relevant to her current role.
Previous Work Experience
Before joining Odyssey Information Services, Sophia Ann worked at Global Enterprise International Malaysia, a member of the Singtel Group, as a Service Desk Trainer and QA Supervisor from 2013 to 2015. She also served as a Request Management Analyst and Subject Matter Expert at Opelin from 2011 to 2013. These roles contributed to her development in service management and quality assurance.
Career Timeline
Sophia Ann's career began in 2001 when she studied at UCSI. She continued her education at Management and Science University from 2003 to 2006. After completing her studies, she worked at Opelin until 2013, followed by a position at Global Enterprise International Malaysia until 2015. She has been with Odyssey Information Services since 2015, marking a significant period of professional growth.