Bianca Scarpati
About Bianca Scarpati
Bianca Scarpati is a Senior Standards Executive at Ofcom, where she has worked since 2021. She has extensive experience in complaints handling and standards enforcement, having held various roles at organizations such as the Financial Ombudsman Service and the Advertising Standards Authority.
Work at Ofcom
Bianca Scarpati has been employed at Ofcom as a Senior Standards Executive since 2021. In this role, she is responsible for overseeing standards and ensuring compliance within the organization. Her position involves working closely with various teams to develop and implement policies that align with regulatory requirements. Ofcom is the communications regulator in the UK, and Scarpati's contributions support the organization's mission to ensure that consumers and businesses benefit from a competitive and innovative communications sector.
Previous Experience at Financial Ombudsman Service
Bianca Scarpati worked at the Financial Ombudsman Service in various roles from 2013 to 2017. Initially, she served as a PPI Consultant for one year, where she handled payment protection insurance complaints. Following this, she worked as an Adjudicator for three years, making decisions on disputes between consumers and financial businesses. Additionally, she held the position of Operations Support Administrator for three months in 2012. Her experience at the Financial Ombudsman Service provided her with a solid foundation in complaint resolution and customer service.
Experience at Advertising Standards Authority
Scarpati has held multiple positions at the Advertising Standards Authority (ASA). She started as a Complaints Executive in 2017, where she managed complaints regarding advertising practices. In 2020, she advanced to the role of Senior Complaints Executive for one year, overseeing more complex cases and providing guidance to junior staff. Her tenure at ASA has allowed her to develop expertise in advertising standards and consumer protection.
Education and Qualifications
Bianca Scarpati studied at the University of Warwick from 2007 to 2011, where she earned a 2:1 BA HONS degree in History. This academic background provided her with critical thinking and analytical skills, which are essential in her professional roles. The knowledge gained during her studies has contributed to her ability to navigate complex regulatory environments and understand historical contexts in her work.
Early Career and Work Experience
Bianca Scarpati began her career with various roles in London. She worked as a Graduate Case Handler at Momenta Holdings Limited from 2011 to 2012, where she gained experience in case management. In 2013, she briefly worked as a Case Administrator at Deloitte UK for two months. Additionally, she completed a work placement at Exposure Post in 2011 for one month. These early roles helped her build a foundation in professional practices and customer service.