Caroline Cason
About Caroline Cason
Caroline Cason is a Senior Research Manager specializing in market research, currently based in London, United Kingdom. She has over a decade of experience in various analytical and managerial roles, including significant contributions to Ofcom's consumer reports and campaigns.
Work at Ofcom
Caroline Cason has been involved in significant projects at Ofcom, including leading the communications campaign for 'Changes to charges of non-geographic numbers'. She played a key role in the 'Disabled Consumer Report', which was part of the broader 'Consumer Experience Report'. Additionally, she managed the 'Quality of Customer Service' project, contributing to various Ofcom publications. Her work has focused on enhancing consumer understanding and improving service quality within the telecommunications sector.
Career History
Caroline Cason has a diverse career in market research and analysis. She began her professional journey at Carat, where she served as PA to the Board Director, Personnel Assistant, and Pitch Assistant from 1995 to 1999. She then worked as PA to the Managing Director at M2M for five months in 2003-2004. Following this, she held various analytical roles, including Reporting Analyst from 2009 to 2012 and Senior Reporting Analyst from 2012 to 2014. Since 2014, she has been working as a Senior Research Manager in Market Research.
Education and Expertise
Caroline Cason studied at Canon Palmer from 1985 to 1992. Her educational background has provided her with a solid foundation in research and analysis, which she has applied throughout her career. Her expertise lies in market research, consumer experience analysis, and project management within the telecommunications industry.
Previous Employment
Before her current role, Caroline Cason held several positions that contributed to her professional development. She worked as an Assistant Business Planning Manager from 2007 to 2009 and as a Client Services Coordinator at CareerOne.com.au for six months in 2000. Additionally, she served as PA to the Chief Technology Officer and Operations Director from 2005 to 2007, gaining experience in executive support and operations management.