Ceri Farrell
About Ceri Farrell
Ceri Farrell is a Spectrum Licensing Associate at Ofcom in Warrington, United Kingdom, where she has worked since 2016. She studied Education and Special Education at Edge Hill University from 2004 to 2008.
Work at Ofcom
Ceri Farrell has been employed at Ofcom since 2016, serving as a Spectrum Licensing Associate. In this role, Farrell is involved in managing and regulating the use of radio spectrum in the United Kingdom. The position requires a thorough understanding of spectrum management policies and the ability to work within the regulatory framework established by Ofcom. Based in Warrington, United Kingdom, Farrell has contributed to the organization's efforts in ensuring efficient spectrum use for various communication services.
Previous Experience at O2
Prior to joining Ofcom, Ceri Farrell worked at O2 as a Retention Specialist from 2010 to 2016. During this six-year tenure, Farrell focused on customer retention strategies, helping to maintain and enhance customer loyalty. This role involved direct interaction with customers, addressing their needs and concerns to ensure continued service satisfaction. The experience gained at O2 provided valuable insights into customer service and engagement.
Early Career at United Utilities
Ceri Farrell began their career at United Utilities, where they served as a Customer Service Representative from 2007 to 2008. This role involved assisting customers with inquiries and providing solutions to service-related issues. The experience at United Utilities laid the foundation for Farrell's skills in customer interaction and service delivery, which would be beneficial in subsequent roles.
Education and Expertise
Ceri Farrell studied at Edge Hill University from 2004 to 2008, focusing on Education and the Teaching of Individuals in Junior High/Middle School Special Education Programs. Farrell achieved Key Stage 2/3 Education with Qualified Teacher Status (QTS). This educational background provided a strong foundation in educational practices and special education, contributing to Farrell's skill set in communication and support.