Declan Costello
About Declan Costello
Declan Costello serves as the ICT Director at Ofcom in London, United Kingdom, a position he has held since 2015. He has extensive experience in IT leadership roles across various organizations, including LCH Clearnet and Charityshare.
Work at Ofcom
Declan Costello has served as the ICT Director at Ofcom since 2015. In this role, he has successfully managed the transition to a new outsourcing partner, which enhanced service delivery and operational efficiency. He has built collaborative working relationships between ICT, suppliers, and business stakeholders to ensure seamless service delivery. Additionally, he has developed the strategic direction for user service functions, focusing on improving customer satisfaction and user experience.
Previous Experience in IT Management
Before joining Ofcom, Declan Costello held several significant positions in IT management. He worked as the IT Director at LCH Clearnet from 1999 to 2007, where he contributed to the organization's IT strategy for eight years. Following this, he served as the IT Operations Director at Charityshare from 2008 to 2014, overseeing project management and service delivery. He also briefly worked as the Interim Technical Services Manager at Colgate Palmolive in 2007.
Education and Expertise
Declan Costello obtained a Bachelor's Degree in Business/Commerce from the University of Galway, studying from 1981 to 1984. He furthered his education at the Technological University of the Shannon, Athlone Campus, where he earned a Computing Diploma in Information Technology from 1984 to 1985. His educational background provides a strong foundation for his expertise in IT management and service delivery.
Consulting Experience
Declan Costello worked as an Interim PMO and Business Process Reengineering Consultant at The Chartered Institute of Building (CIOB) from 2014 to 2015. His role was extended three times during his 11-month tenure in Bracknell, where he contributed to improving project management processes and business operations.