Eamonn Gillen
About Eamonn Gillen
Eamonn Gillen is a Desktop Support Analyst and Tech Hub Analyst at Ofcom, where he has worked since 2017. He has extensive experience in IT support roles across various organizations, contributing to significant improvements in customer satisfaction and technology implementation.
Work at Ofcom
Eamonn Gillen has been employed at Ofcom since 2017, serving as a Desktop Support Analyst and Tech Hub Analyst. In this role, he manages the ongoing demands of the Tech Hub, demonstrating strong self-management skills. He provides IT support to high-profile individuals, including Group Heads, Directors, and Board Members. His contributions have led to a significant increase in customer satisfaction within the ICT Team, improving ratings from 19% to 93%. Additionally, he played a key role in the rollout of Microsoft Surface Hubs and MS Teams, enhancing communication and collaboration across the organization.
Previous Employment Experience
Before joining Ofcom, Eamonn Gillen held various positions in the IT support sector. In 2016, he worked as a Senior Service Desk Analyst at multiple firms, including Simmons & Simmons, Gowling WLG, FTI Consulting, DAC Beachcroft LLP, 3i Group plc, Plan-Net, and Kennedys, each for a duration of five months. He also worked at Euroview Architectural Glass as a Planning Administrator from 2011 to 2012. Earlier in his career, he served as an Inbound Pre-Sales Analyst and Team Leader at Creative Labs, and as an IS Technician at Essex County Council from 2013 to 2015.
Education and Expertise
Eamonn Gillen studied at St. John Payne R.C. Comprehensive in Chelmsford. His educational background has provided him with a foundation in technical support and customer service. Over the years, he has developed expertise in desktop support, IT service management, and team collaboration tools, which he applies in his current role at Ofcom.
Achievements
During his tenure at Ofcom, Eamonn Gillen received the 'Pat on the Back' Award in the Ignite Category in October 2018. This recognition reflects his commitment to improving service quality and customer satisfaction within the organization. His efforts in enhancing the ICT Team's performance have been instrumental in achieving high levels of user satisfaction.