Freya Dawbarn
About Freya Dawbarn
Freya Dawbarn is a Quality Assurance Coach at Ofcom, where she has worked since 2016. She has a diverse background in administrative roles and quality assessment, along with qualifications in HR management and coaching.
Current Role at Ofcom
Freya Dawbarn has been serving as a Quality Assurance Coach at Ofcom since 2016. In this role, she focuses on ensuring high-quality standards within the organization. Her responsibilities include supporting recruitment processes and contributing to learning and development initiatives. With over eight years of experience in this position, she has developed expertise in quality assurance practices and procedures.
Previous Work Experience
Freya Dawbarn has a diverse work history prior to her current role at Ofcom. She worked at AB SCIEX as a Cleaner for one month in 2012. From 2013 to 2014, she served as an Enquiry Officer and previously worked as an Administrative Assistant for one month in 2013. Additionally, she was employed at Ombudsman Services as an Admin Assistant in 2010 and 2011 for a total of three months. She also held the position of Quality Assessor from 2014 to 2016.
Education and Qualifications
Freya Dawbarn has pursued various educational qualifications throughout her career. She studied English Language and Literature at the University of Wales, Bangor, earning a Bachelor of Arts (B.A.) from 2010 to 2013. She completed her Level 5 CIPD Intermediate Diploma in HR Management through self-study from 2018 to 2020. Additionally, she achieved a Level 5 Certificate in Coaching and Mentoring from Love Your Coaching in 2019 and a Level 3 qualification in Workplace Mediation from Total Conflict Management Ltd from 2020 to 2021.
Expertise in Learning and Development
Freya Dawbarn has developed expertise in learning and development procedures during her career. She has contributed to various projects aimed at enhancing organizational training and development. Her role as a Quality Assurance Coach involves implementing and supporting these initiatives, ensuring that team members are equipped with the necessary skills and knowledge to perform effectively.