Gemma Kirkham
About Gemma Kirkham
Gemma Kirkham serves as the Head of Spectrum Licensing at Ofcom, a position she has held since 2021. With a background in customer service and team management, she emphasizes effective communication and leadership in her work.
Work at Ofcom
Gemma Kirkham has been serving as the Head of Spectrum Licensing at Ofcom since 2021. In this role, she oversees the management and regulation of spectrum licenses, ensuring compliance with national and international standards. Her responsibilities include developing policies related to spectrum allocation and usage, which are crucial for telecommunications and broadcasting sectors. Kirkham's leadership in this position reflects her commitment to effective spectrum management and regulatory practices.
Previous Experience in Customer Service
Before joining Ofcom, Gemma Kirkham worked at Centrica as a Customer Service Manager from 2017 to 2020. In this role, she was responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. Her experience in managing customer relations contributed to her development of strong communication skills and effective people management.
Leadership Roles at British Gas
Gemma Kirkham held multiple leadership positions at British Gas from 2004 to 2017. She served as a Team Manager for 11 years, followed by a role as a Team Leader for 2 years in Manchester. In these positions, she focused on team performance and staff development, demonstrating her passion for leadership and her belief in its importance for success. Her leadership approach emphasizes inspiring and motivating staff.
Education and Qualifications
Gemma Kirkham studied Human Resources Management and Services at AVADO, where she achieved a Diploma from 2019 to 2020. This educational background has equipped her with knowledge in HR practices, which complements her leadership roles. Earlier, she completed her secondary education at Longdendale High School from 1991 to 2000.