Hannah Eykel
About Hannah Eykel
Hannah Eykel is a Senior Associate at Ofcom, where she has worked since 2021. She has extensive experience in the financial services sector, having held various roles at the Financial Ombudsman Service over a span of several years.
Work at Ofcom
Hannah Eykel has served as a Senior Associate at Ofcom since 2021. In this role, she engages in various regulatory activities and contributes to the organization's mission of ensuring effective communication services in the UK. Her responsibilities include analyzing complex issues and providing insights that support Ofcom's objectives.
Previous Experience at Financial Ombudsman Service
Prior to her current position, Hannah Eykel worked at the Financial Ombudsman Service for four years, from 2017 to 2021, as an Ombudsman. She held several roles during her tenure, including Lead Adjudicator from 2013 to 2016, Quality Assurance Adjudicator for four months in 2011, and Team Manager from 2012 to 2013. Her experience in these roles involved resolving disputes and ensuring compliance with regulatory standards.
Education and Expertise
Hannah Eykel studied Drama and Theatre Arts at Goldsmiths, University of London, earning a Bachelor’s Degree from 2003 to 2006. She furthered her education at The University of Law, where she achieved a Bachelor of Laws (LLB) from 2008 to 2010. Her educational background supports her expertise in communication and legal matters.
Background in Customer Service and Administration
Hannah Eykel began her career in customer service and administration, working as a Customer Service Associate at the Mental Health Foundation in 2007 and as an Office Assistant at Lightfoots LLP Solicitors from 2006 to 2007. She also served as a Senior Administrator at Cafcass in 2008. These roles provided her with foundational skills in client interaction and administrative support.
Skills in Communication and Leadership
Hannah Eykel has demonstrated strong communication skills through her published decisions and has a track record of professional success in stakeholder engagement and collaboration. She possesses experience in effective leadership and technical coaching, empowering others to reach their potential in various professional settings.