Joanna Brownlee
About Joanna Brownlee
Joanna Brownlee serves as the Consumer Policy Manager at Ofcom, a position she has held since 2016. Previously, she worked in various roles at the Financial Ombudsman Service from 2009 to 2016, including Lead Adjudicator and Executive Advisor.
Work at Ofcom
Joanna Brownlee has been serving as the Consumer Policy Manager at Ofcom since 2016. In this role, she focuses on developing and implementing policies that protect consumer interests in the communications sector. Her work involves analyzing consumer issues, engaging with stakeholders, and ensuring compliance with regulatory standards. Brownlee's position at Ofcom reflects her commitment to enhancing consumer protection and promoting fair practices within the industry.
Previous Experience at Financial Ombudsman Service
Prior to her role at Ofcom, Joanna Brownlee held various positions at the Financial Ombudsman Service. She worked as a Lead Adjudicator from 2015 to 2016, where she was responsible for resolving complex consumer complaints. Her career at the service began in 2009 as a Casework Administrator, and she progressed through several roles, including Ombudsman Assistant, Adjudicator, and Senior Executive Advisor. This extensive experience provided her with a strong foundation in consumer rights and dispute resolution.
Education and Expertise
Joanna Brownlee studied at The University of Hull from 2006 to 2009, where she earned a degree in Business and Financial Management. This educational background equipped her with essential knowledge in finance and business operations, which she applies in her current role at Ofcom. Her expertise in consumer policy and financial management supports her efforts in advocating for consumer rights and addressing industry challenges.
Career Progression
Joanna Brownlee's career has shown a clear trajectory in consumer policy and financial services. Starting as a Casework Administrator at the Financial Ombudsman Service, she advanced to various roles, including Adjudicator and Lead Adjudicator. Her progression reflects her growing expertise in handling consumer complaints and policy development. Since joining Ofcom, she has continued to build on her experience, focusing on consumer protection within the communications sector.