Lauren Roberts
About Lauren Roberts
Lauren Roberts is a Team Manager at Ofcom, where she has worked since 2021. With over a decade of experience in customer service and human resources, she has a strong background in team supervision and record-keeping.
Work at Ofcom
Lauren Roberts has been employed at Ofcom since 2019, initially serving as a Licensing Associate. In 2021, she transitioned to the role of Team Manager, where she has continued to contribute for the past three years. Her work is based in Warrington, United Kingdom, where she oversees team operations and ensures effective management of customer service processes.
Education and Expertise
Lauren Roberts studied at St Edmund Arrowsmith and later attended St John Rigby College. Her educational background supports her extensive expertise in customer service, record-keeping, and team supervision. This foundation has been instrumental in her professional development and her ability to manage diverse teams effectively.
Background
Before joining Ofcom, Lauren worked at Ladbrokes Coral as a Cluster Manager from 2008 to 2017. During her nine years in this role, she developed significant experience in managing human resources procedures and customer service operations. Her career spans over a decade, highlighting her commitment to the field and her ability to adapt to various roles.
Achievements in Customer Service
Lauren Roberts has a strong background in both internal and external customer service. Her experience encompasses over ten years of managing customer service operations, which has equipped her with the skills necessary to enhance team performance and improve customer satisfaction. Her role at Ofcom further emphasizes her dedication to maintaining high standards in service delivery.