Lok San Liu
About Lok San Liu
Lok San Liu is a Senior Research Manager at Ofcom, with extensive experience in research and insights across various sectors. He has held positions at notable organizations including Currys plc, Bupa, and the BBC Trust, demonstrating strong skills in data analysis and stakeholder communication.
Current Role at Ofcom
Lok San Liu serves as a Senior Research Manager at Ofcom, a position held since 2017. In this role, Liu focuses on conducting research that informs regulatory decisions and policy-making within the communications sector. Liu's responsibilities include analyzing data and providing insights that support Ofcom's mission to ensure that consumers benefit from a competitive market.
Previous Experience in Research Management
Prior to joining Ofcom, Liu held several research management roles across various organizations. Liu worked at BBC Trust as a Research Manager from 2015 to 2017, where responsibilities included overseeing research projects that informed the organization's strategic direction. Liu also served as a Senior Insight Manager at Post Office from 2013 to 2015, contributing to customer experience improvements through data analysis.
Education and Qualifications
Liu studied at the University of Kent, earning a BA (Hons) in Accounting and Finance with Computing. Liu furthered education at the University of the West of England, obtaining an MA in Marketing. This academic background provides a foundation for Liu's expertise in research and insight roles across various sectors.
Skills and Expertise
Liu excels in transforming data into actionable insights that drive decision-making processes. Liu demonstrates strong interpersonal and communication abilities, particularly in advising and negotiating with stakeholders. Additionally, Liu has a proven ability to adapt to fast-paced and changing work environments, showcasing flexibility and resilience in various roles.
Diverse Professional Background
Liu has extensive experience in both public and private sectors, showcasing versatility in research and insight roles. Previous positions include Insight Manager at Currys plc, Customer Experience Research Consultant at Bupa, and Senior Market Research Executive at Virgin Trains. This diverse background enhances Liu's ability to apply research methodologies across different industries.