Mark Bennett
About Mark Bennett
Mark Bennett serves as the Head of Consumer Contact & Change at Ofcom, where he has worked since 2011. He has held various roles within the organization, including overseeing consumer services and managing team transitions.
Current Role at Ofcom
Mark Bennett serves as the Head of Consumer Contact & Change at Ofcom. He has held this position since 2011, overseeing a team of 27 professionals. His responsibilities include managing consumer complaints and providing advice through various channels such as phone, web, and email. Bennett is also accountable for budget management, data quality, performance management, and the achievement of operational KPIs.
Previous Positions at Ofcom
Bennett has a significant history with Ofcom, having worked in various roles since 2006. He was the Numbering Team Leader from 2006 to 2008, followed by his role as Head of Ofcom Consumer Services from 2008 to 2011. He then transitioned to Head of Consumer Contact & Numbering from 2013 to 2015. His extensive experience at Ofcom spans over a decade.
Team Transition Management
In his career at Ofcom, Bennett successfully managed the transition of a team from London to Warrington over an 18-month period. This involved strategic planning and execution to ensure a smooth relocation and continuity of operations.
Education Background
Mark Bennett attended Eaglesfield Grammar School for boys from 1987 to 1992. He completed his studies there, achieving Life, which reflects his foundational education prior to his professional career.