Michael Ludgate
About Michael Ludgate
Michael Ludgate is a Spectrum Licensing Associate at Ofcom, where he has worked since 2016. He has a background in training and customer service, having previously held roles at Home Retail Group PLC and Cineworld Cinemas Ltd.
Work at Ofcom
Michael Ludgate has been employed at Ofcom as a Spectrum Licensing Associate since 2016. In this role, he is responsible for managing spectrum licensing processes and ensuring compliance with regulatory standards. He operates from the Phoenix House office in Warrington, where he has contributed to the organization for over eight years.
Previous Employment Experience
Prior to joining Ofcom, Michael worked at Home Retail Group PLC as a Training Officer from 2006 to 2015. In this position, he focused on training both new and existing staff to improve their understanding of processes and enhance customer service delivery. He also held roles at Cineworld Cinemas Ltd and Tesco Stores CR, where he gained experience in customer service and operational support.
Education and Qualifications
Michael attended St Chads Catholic High School, where he studied subjects including psychology, music, and art. He completed his A Levels from 2004 to 2006. Additionally, he achieved a High School qualification from the same institution between 1997 and 2005.
Training and Development Skills
Michael has a background in developing self-improvement and process understanding among advisers in a fast-paced training environment. He transitioned from a customer service adviser to a training role at Home Retail Group after being invited to an assessment for the training department, highlighting his skills in staff development and training.