Monika Tauchert MSc, Mcmi
About Monika Tauchert MSc, Mcmi
Monika Tauchert is a Continuous Service Improvement Manager at Ofcom in London, United Kingdom, with a background in tax law and management. She has extensive experience in service improvement, regulatory compliance, and consumer protection, having held various managerial roles in different organizations.
Work at Ofcom
Monika Tauchert has served as the Continuous Service Improvement Manager at Ofcom since 2019. In this role, she has been instrumental in developing processes for handling and analyzing complaints from viewers and listeners, which has contributed to regulatory actions against broadcasters. Tauchert has implemented continuous service improvement strategies aimed at enhancing customer satisfaction and operational efficiency. Additionally, she has engaged in initiatives to protect vulnerable and older individuals from scams within the communications sector.
Education and Expertise
Monika Tauchert holds a Master’s degree in Finances and Enterprise Management from Wyższa Szkoła Bankowa w Poznaniu, which she completed from 2000 to 2002. She also earned a Bachelor's degree in Tax Law/Taxation from the same institution between 1997 and 2000. Tauchert has furthered her expertise in IT service management by obtaining the ITIL Foundation Certificate in 2019 and the ITIL® Intermediate Certificate in IT Continual Service Improvement in 2021, both from QA Learning Centre.
Professional Background
Prior to her current role at Ofcom, Monika Tauchert held various positions across multiple organizations. She worked as a Regional Sales Manager at Lockton Companies and Checkmate.uk.com for a total of 14 months. Tauchert also served as Membership Manager at The Chartered Institute of Building for four years and as Portfolio & Acquisition Support Team Leader at Capquest Group Ltd for three years. Earlier in her career, she was a Financial Crime Associate and Team Manager at Royal Bank of Scotland for six years and a Tax Manager’s Assistant at Grant Thornton Poland for two years.
Achievements in Service Improvement
At Ofcom, Monika Tauchert has played a key role in promoting competition among regulated companies, which has improved service delivery and consumer protection. She has been involved in overseeing the quality of services provided by Royal Mail, ensuring compliance with universal postal service obligations. Her contributions to developing processes for managing complaints have been significant in enhancing the regulatory framework within the communications sector.