Rebecca Young
About Rebecca Young
Rebecca Young is a Project Manager at Ofcom, where she has successfully designed performance management tools and coordinated office moves. She has a diverse background in management roles across various organizations, including the Nursing and Midwifery Council and the Financial Conduct Authority.
Work at Ofcom
Rebecca Young has been employed at Ofcom since 2020, currently holding the position of Project Manager. In this role, she has successfully designed and implemented performance management tools, enhancing operational efficiency. Additionally, she has effectively handled the recruitment process, contributing to team growth and development. Prior to her current role, she served as Operations Manager from 2017 to 2020, where she coordinated an office move, ensuring a smooth transition for the organization.
Previous Experience in Regulatory Bodies
Rebecca Young has a background in regulatory bodies, having worked at The Nursing and Midwifery Council in various capacities. She served as Interim Case Manager for three months in 2014 and as Temporary Administration Manager for eleven months from 2015 to 2016. Her experience in these roles provided her with insights into case management and administrative processes within the healthcare sector.
Career at The Medical Defence Union
Rebecca Young worked at The Medical Defence Union from 2006 to 2011. She began as a Clerical Team Leader for two years before advancing to the role of Administration Team Leader, where she served for three years. Her responsibilities in these positions included overseeing administrative functions and leading clerical teams, contributing to the organization's operational success.
Education and Expertise
Rebecca Young studied at the University of West London from 2008 to 2011, where she earned a degree in Business with a 2:1 classification. This educational background has equipped her with the knowledge and skills necessary for her roles in project management and administration across various organizations.
Experience in Customer Service Management
Before her tenure at Ofcom, Rebecca Young worked at the Financial Conduct Authority as a Customer Contact Centre Team Leader - Senior Associate from 2013 to 2014. In this role, she was responsible for managing customer interactions and ensuring high-quality service delivery, further enhancing her expertise in customer service management.