Sam Lake
About Sam Lake
Sam Lake is a Tech Hub Support Analyst currently employed at Ofcom in Manchester, England. With a diverse background in IT support roles, he has accumulated extensive experience in service desk management and team mentorship over several years.
Current Role at Ofcom
Sam Lake has been employed as a Tech Hub Support Analyst at Ofcom since 2022. In this role, he is responsible for maintaining day-to-day staffing levels and ensuring that adequate resources are available each day. He also helps manage internal projects within the team and ensures that support tickets are actioned in a timely manner to meet service level agreement (SLA) targets.
Previous Experience in IT Support
Prior to his current position, Sam Lake worked at Capita as a Senior Service Desk Analyst from 2020 to 2022. Before that, he served as an Information Technology Service Desk Team Lead at Fung Group Europe from 2019 to 2020. His experience also includes roles as a Service Desk Analyst and Infrastructure Analyst at Fung Group Europe from 2016 to 2020, and as an IT Helpdesk Specialist at GP Strategies Ltd from 2013 to 2016.
Early Career in Customer Service
Sam Lake began his career in customer service as a Cashier at Tesco from 2007 to 2010. He later transitioned to IT support roles, including an IT Technician position at Synergy Technology Ltd from 2010 to 2012 and an IT Support Consultant role at Seddon from 2012 to 2013. These early experiences contributed to his skills in customer interaction and technical support.
Educational Background
Sam Lake studied at Wilmslow High School from 2002 to 2007, where he achieved GCSEs in English, Maths, IT, and French. This foundational education provided him with essential skills that have supported his career in technology and customer service.
Mentorship and Team Development
In his current role at Ofcom, Sam Lake provides mentorship to the Service Desk team, helping to develop their skills and confidence. This aspect of his work highlights his commitment to team development and knowledge sharing within the organization.