Tom Connolly
About Tom Connolly
Tom Connolly serves as the Head of Department at Ofcom, where he effectively translates complex engineering concepts into accessible language for his team. He has over 15 years of experience in various roles at Ofcom and holds a BA Hons in Sociology from Lancaster University.
Work at Ofcom
Tom Connolly has been employed at Ofcom since 2009, where he has held multiple roles. He started as a Spectrum Licensing Team Manager, a position he has maintained for 15 years. In 2016, he took on the role of Complaints Analysis and Tracking Manager, which he has held for 8 years. Since 2018, he has served as Head Of Department. In these roles, he has effectively communicated complex engineering concepts to team members and has managed a multi-faceted team within the licensing department.
Education and Expertise
Tom Connolly studied at Lancaster University from 2004 to 2007, where he earned a BA Hons in Sociology. Prior to this, he attended Wimbledon College from 1997 to 2002, achieving A Levels in History, English Language, and Sociology. His educational background provides a foundation for his work in effectively communicating complex information and managing teams.
Background
Before joining Ofcom, Tom Connolly worked at Access Self Storage as a Customer Service Representative from 2007 to 2009. This role contributed to his experience in customer service and communication, which he has applied in his subsequent positions at Ofcom.
Achievements
Tom Connolly has successfully led the transfer of a CRM database as part of a large-scale project at Ofcom. He is known for constructively arguing suggestions to senior management, balancing the benefits to the department with budget limitations. His ability to communicate complex messages in an understandable manner has been a key aspect of his role.