Michaela Mercado
About Michaela Mercado
Michaela Mercado is a Casino Marketing Host at Okada Manila, with a background in hospitality management and customer service. She has over a decade of experience in the leisure and tourism industry, having previously worked at Resorts World Manila and Galaxy Entertainment Group.
Work at Okada Manila
Michaela Mercado has been serving as a Casino Marketing Host at Okada Manila since 2018. In this role, she utilizes her expertise in customer service and hotel management to enhance the guest experience. Her responsibilities include engaging with casino patrons, promoting events, and ensuring a high level of satisfaction among visitors. Her tenure at Okada Manila has allowed her to apply her extensive knowledge of the hospitality sector in a dynamic gaming environment.
Previous Experience at Resorts World Manila
Before her current position, Michaela Mercado worked at Resorts World Manila as a Butler Officer from 2011 to 2013. In this capacity, she provided personalized service to guests, ensuring their needs were met promptly and efficiently. This experience contributed to her strong foundation in customer service and hospitality management, which she continues to leverage in her current role.
Experience at Galaxy Entertainment Group
Michaela Mercado gained valuable experience as a Casino Service Ambassador at Galaxy Entertainment Group from 2013 to 2018. During her five years in this role, she honed her skills in customer interaction and service delivery within a casino setting. This position further developed her understanding of the leisure and tourism industry, preparing her for her subsequent role at Okada Manila.
Education and Expertise
Michaela Mercado studied at the International School for Hotel and Restaurant Management, where she earned a Bachelor's degree in Management from 2005 to 2008. Her education provided her with a solid foundation in hospitality principles, which she has applied throughout her career. She possesses strong skills in food and beverage management, enhancing her ability to cater to diverse client needs in the hospitality sector.
Background in Hospitality Management
Michaela Mercado has extensive experience in the leisure, travel, and tourism industry, particularly in hospitality management. Her background includes various roles that have equipped her with a comprehensive understanding of customer service and operational management. This experience has been instrumental in her ability to effectively engage with clients and enhance their overall experience in the hospitality environment.