Utkarsh Kasera
About Utkarsh Kasera
Utkarsh Kasera is a User Researcher and Customer Success Associate at OkCredit, where he has worked since 2020. He has previous experience in product management and marketing roles across various organizations in India.
Work at OkCredit
Utkarsh Kasera has been employed at OkCredit since 2020, serving as a User Researcher and Customer Success Associate. In this role, he conducts primary and secondary research to gather user insights and identify new feature requirements. He also performs data research and analytics aimed at enhancing app performance and addressing bottlenecks. Additionally, he has planned and designed initiatives for field sales experiments through affiliate marketing. His responsibilities include designing and improving the app's user interface (UI) and user experience (UX) based on customer feedback and user persona requirements.
Previous Experience
Prior to his current role at OkCredit, Utkarsh worked at Ujjivan Small Finance Bank Limited as an Assistant Product Manager from 2019 to 2020. He held this position for 11 months in the New Delhi Area. Before that, he was a Management Trainee at the same bank from 2018 to 2019 for 10 months. His earlier work experience includes a Corporate Marketing Internship at DHL in 2017 and a Summer Internship with Indian Railways in 2015. He also interned at Tata Steel in 2014.
Education and Expertise
Utkarsh Kasera holds an M.B.A. in Marketing from the Institute of Management Studies at Banaras Hindu University, where he studied from 2016 to 2018. He also earned a Bachelor of Technology (B.Tech.) in Mechanical Engineering from the College of Engineering Roorkee, completing his studies from 2012 to 2016. His educational background provides a solid foundation for his roles in user research and customer success, combining technical knowledge with marketing expertise.
Internship Experience
Utkarsh's internship experience includes several notable positions that contributed to his professional development. He interned at Tata Steel for one month in 2014, gaining exposure to the steel industry. In 2015, he completed a one-month summer internship with Indian Railways, where he likely acquired insights into operations and logistics. His internship at DHL in 2017 focused on corporate marketing, allowing him to develop skills relevant to marketing strategies and customer engagement.
Educational Background
Utkarsh Kasera completed his schooling at Seth Anandram Jaipuria School in Kanpur, where he achieved his 10th and 12th grades between 2000 and 2012. His foundational education set the stage for his further studies in engineering and business management, leading to his qualifications in Mechanical Engineering and Marketing.