Kanayor Emeagwai, MBA
About Kanayor Emeagwai, MBA
Kanayor Emeagwai, MBA, is a Senior Customer Success Manager at Okra Solar, with extensive experience in customer engagement and project management across various organizations in Nigeria and France. He holds an MBA from Quantic School of Business and Technology and has a background in philosophy from the University of Lagos.
Work at Okra
Kanayor Emeagwai currently holds the position of Senior Customer Success Manager at Okra Solar, a role he has occupied since 2023. In this capacity, he focuses on enhancing customer satisfaction and engagement. He works closely with the data team to derive actionable insights that support business growth. His responsibilities include evaluating customer financial models to optimize tariffs and operational costs, as well as negotiating and drafting contracts to ensure alignment with business objectives.
Previous Experience in Customer Engagement
Prior to joining Okra Solar, Kanayor Emeagwai served in various customer engagement roles. He worked at Husk Power Systems as Head of Customer Engagement & EED Sales from 2022 to 2023, and as Customer Engagement Manager from 2021 to 2022. His tenure at Greenlight Planet, Inc. included roles as Senior Associate and Associate in Agent Relations from 2018 to 2019. Additionally, he was a Customer Experience Officer at GTBank from 2016 to 2018, where he contributed to improving customer service operations.
Education and Expertise
Kanayor Emeagwai has a diverse educational background. He is currently pursuing a Master of Business Administration (MBA) at Quantic School of Business and Technology, expected to complete in 2024. He holds a Bachelor's degree in Philosophy from the University of Lagos. In 2018, he completed a Conflict Resolution Course at the Chicago Institute of Business. He also achieved an Agile Project Management Certificate from Alison in 2023, enhancing his project management skills.
Background in Business Development
Kanayor Emeagwai has experience in business development and market entry consulting. He worked as a Business Development and Market Entry Consultant at Koolboks for one month in 2020 in France. His role involved strategic planning and market analysis to support the company's expansion efforts. Additionally, he served as a Program Manager at Solarpawa from 2019 to 2021, where he managed various projects aimed at enhancing operational efficiency.
Skills in Stakeholder Management
In his various roles, Kanayor Emeagwai has demonstrated strong skills in stakeholder management. He actively supports customers in funding applications and documentation, aiding in the scaling of their operations. He engages with stakeholders to share insights with product teams, contributing to future product developments. His ability to negotiate and draft contracts ensures that customer needs align with business objectives.