Win Watkins
About Win Watkins
Win Watkins is a Senior Customer Success Manager and Team Lead with extensive experience in customer success and management. He has a proven track record of achieving high productivity metrics and low client turnover rates, and he has been recognized for his contributions to revenue growth.
Work at OLLY
Win Watkins currently serves as the Senior Customer Success Manager and Team Lead at OLLY, a position he has held since 2024. In this role, he leads a 16-person department focused on churn and revenue generation. He has been instrumental in achieving significant revenue growth, personally accounting for over 42% of the total growth in 2023. Prior to his current role, he worked as a Customer Success Manager at OLLY from 2021 to 2023, where he consistently led the department in productivity metrics.
Previous Experience at The Watkins Company
Before joining OLLY, Win Watkins worked at The Watkins Company as a Customer Experience Manager from 2011 to 2018. During his seven years in this role, he focused on enhancing customer satisfaction and operational efficiency. His experience at The Watkins Company laid a strong foundation for his career in customer success management.
Education and Expertise
Win Watkins earned a Bachelor of Science in Business Administration from the University of Arkansas. His educational background provides him with a solid understanding of business principles, which he applies in his customer success roles. His expertise includes training new associates in company procedures and best practices in account management.
Achievements in Customer Success
Win Watkins has achieved notable success in customer retention and revenue generation. He recorded the lowest client turnover rate for two consecutive years, 2022 and 2023. His leadership in the customer success department has resulted in productivity metrics that are 25% higher than the second-place competitor since early 2022. Additionally, he received the President’s Club Award for his exceptional performance in revenue generation.