Alice Goldie
About Alice Goldie
Alice Goldie serves as the Manager of Customer Success at Ometria in London, where she has worked since 2022. She has progressively advanced through various roles at Ometria, contributing to customer retention strategies for leading e-commerce brands.
Current Role at Ometria
Alice Goldie serves as the Manager of Customer Success at Ometria, a position she has held since 2022. Based in London, England, she has been instrumental in enhancing customer experiences and driving retention strategies for e-commerce brands. Her role involves advising clients on how to maximize the benefits of the Ometria platform, ensuring they achieve their business objectives.
Career Progression at Ometria
Alice Goldie has had a progressive career at Ometria, starting as a Customer Success Executive in 2017. She advanced to the role of Customer Success Manager from 2017 to 2019, then became a Senior Customer Success Manager from 2019 to 2021. Following this, she took on the role of Customer Success Team Lead for 11 months before her current position as Manager of Customer Success. Her journey reflects her expertise in customer success and digital marketing.
Educational Background
Alice Goldie holds a Master of Science (M.Sc.) in Global Health and Public Policy from The University of Edinburgh, which she completed from 2015 to 2016. Additionally, she earned a Master of Arts (MA) in Management and Modern History from the University of St. Andrews, where she studied from 2010 to 2014. Her educational background supports her professional focus on customer success and strategy.
Previous Experience
Before joining Ometria, Alice Goldie worked in various roles that contributed to her expertise in customer success. She served as a Programme Administrator for the Macmillan Integrated Cancer Programme at University College London Hospitals NHS Foundation Trust for five months in 2016. Additionally, she worked as a Receptionist at Vets Now for eight months in 2014-2015 and briefly as a Customer Success Executive at Ometria in 2017.
Client Engagement and Strategy
In her current role, Alice Goldie focuses on advising leading UK e-commerce brands on customer retention strategies across multiple channels. She is dedicated to helping clients optimize their use of the Ometria platform, ensuring they derive maximum value from the services offered. Her commitment to client success is evident in her approach to customer engagement.