Lida Wells
About Lida Wells
Lida Wells is a Senior Customer Success Manager currently working at Ometria in New York. With extensive experience in customer success roles across various companies, she manages strategic accounts in the North American market and emphasizes kindness and collaboration in the workplace.
Current Role at Ometria
Lida Wells serves as a Senior Customer Success Manager at Ometria, a position she has held since 2023. In this role, she manages 12 strategic accounts with a focus on the North American market. Her responsibilities include handling the renewal process and monthly performance reporting for her accounts. She also conducts executive business reviews and provides strategic guidance to ensure customer satisfaction and success.
Previous Experience in Customer Success
Before joining Ometria, Lida Wells accumulated extensive experience in customer success roles. She worked at Twilio as a Senior Customer Success Manager for five months in 2023, following a year as a Customer Success Manager at the same company from 2021 to 2022. Prior to Twilio, she held multiple positions at Orchestra Software, including Lead Customer Success Manager and Senior Customer Success Manager, contributing to her expertise in managing customer relationships and driving success.
Background in Client Services
Lida Wells began her career in client services at Fisher Investments, where she worked as a Client Services Specialist for one year and later as a Client Engagement Associate for eight months. This early experience laid the foundation for her customer-focused approach and her ability to engage effectively with clients. Additionally, she served as an Operations Specialist at tru Independence and completed an internship at the Vermont Refugee Resettlement Program.
Education and Expertise
Lida Wells earned a Bachelor of Arts (BA) in Anthropology from the University of Colorado Boulder. Her educational background complements her professional experience, providing her with a unique perspective on human interactions and cultural dynamics, which she applies in her customer success roles. Lida advocates for kindness and collaboration in the workplace, emphasizing the importance of positive relationships in achieving business objectives.
Skills in Process Creation and Reporting
In her current and previous roles, Lida Wells has demonstrated skills in process creation and experimentation. She utilizes creativity to develop effective processes that enhance customer success. Her expertise includes conducting executive business reviews and providing strategic guidance, which are essential for driving performance and ensuring client satisfaction.