Paul French
About Paul French
Paul French serves as the Director of Support at Ometria, where he has worked since 2020. He has a diverse background in support and operations, with previous roles at companies such as Centrica, Efficio, and IBM.
Current Role at Ometria
Paul French serves as the Director of Support at Ometria, a position he has held since 2020. In this role, he is responsible for overseeing customer support operations and ensuring a high level of service delivery. His experience in support and operations contributes to the effectiveness of the team in addressing customer needs and enhancing user satisfaction.
Previous Experience in Customer Support
Prior to his current role, Paul French worked at Switch Concepts Limited as a Senior Manager for Customer and Product Support from 2013 to 2018. He managed support operations and focused on improving customer experiences. His earlier experience includes a role as a Digital Service Operations Consultant at Efficio from 2018 to 2020, where he contributed to digital service strategies.
Professional Background
Paul French has a diverse professional background in various roles related to support and operations. He worked at Centrica as a Trainer/Mentor from 2009 to 2012, where he developed training programs. His career also includes positions at Hurst UK as a Resource Consultant and at IBM as an Internal Communications Assistant, providing him with a broad skill set in communication and resource management.
Educational Background
Paul French studied Information Technology at Peter Symonds, achieving A Level qualifications from 1997 to 1999. He furthered his education at Solent University, where he studied Business IT and completed his degree from 2000 to 2003. His educational background has equipped him with the technical knowledge necessary for his roles in the IT and support sectors.
Career Timeline
Paul French's career spans various roles and companies. He began as an Internal Communications Assistant at IBM from 1999 to 2000. He then worked at Hurst UK, followed by a position at Switch Concepts Limited. After that, he joined Efficio, where he held multiple roles, including Senior Digital Consultant. His career reflects a steady progression in support and operations roles leading to his current position at Ometria.