Gemma Lajara
About Gemma Lajara
Gemma Lajara is a Senior Team Lead at Omniglobe International, with a diverse background in customer service and team management. She has held various roles in multiple companies, including positions at Ace Global Contact Centers Inc. and Jollibee Foods Corporation.
Current Role at Omni Globe International Private Limited
Gemma Lajara serves as a Senior Team Lead at Omni Globe International Private Limited. She has been in this role since 2016. Her responsibilities include overseeing team operations and ensuring high-quality service delivery. Prior to this position, she worked as a Team Lead at the same company from 2015 to 2016, where she developed her leadership skills and contributed to team performance.
Previous Experience at Ace Global Contact Centers Inc.
Gemma Lajara has extensive experience at Ace Global Contact Centers Inc., where she held multiple positions. She began her career there as a Customer Finance Representative from 2008 to 2010. After that, she transitioned to a Quality Assurance Analyst role from 2010 to 2011, and subsequently served as a Supervisor from 2011 to 2015. This diverse experience provided her with a strong foundation in customer service and team management.
Educational Background
Gemma Lajara completed her secondary education at Makati Science High School from 2001 to 2005. She then pursued higher education at Pamantasan ng New Era, where she earned a Bachelor of Science degree in 2006. Her educational background has equipped her with the knowledge and skills necessary for her professional roles.
Early Career at Jollibee Foods Corporation and Tempura Japanese Grill
Gemma Lajara began her career in the food service industry, working as a Crew Trainer at Jollibee Foods Corporation from 2005 to 2006. She later worked as a Senior Guest Service Attendant at Tempura Japanese Grill from 2006 to 2007. These early roles helped her develop customer service skills that have been beneficial throughout her career.