Aleksandra Porobic
About Aleksandra Porobic
Aleksandra Porobic is a Support Enablement Specialist at Omnipresent, where she has worked since 2022. She has extensive experience in customer support and learning development, having held various roles at Hopin and Voxpro.
Work at Omnipresent
Aleksandra Porobic has been employed at Omnipresent as a Support Enablement Specialist since 2022. In this role, she focuses on enhancing customer support interactions by ensuring that support staff are both competent and kind. Her work is conducted remotely, allowing her to contribute effectively to the company's global operations.
Current Role at Hopin
Since 2021, Aleksandra has also been working at Hopin as a Product Support Learning & Development Specialist. This position involves creating and implementing training programs aimed at improving product support capabilities. She has held various roles at Hopin, including Senior Product Support Learning & Development Specialist and Product Support Specialist, contributing to her extensive experience in the field.
Previous Experience in Customer Support
Prior to her current roles, Aleksandra worked at Voxpro as a Google Cloud Support Specialist from 2016 to 2017. She also served as an RSA Quality Advisor at Abtran from 2015 to 2016. These positions provided her with foundational experience in customer support and quality assurance, which she has built upon in her subsequent roles.
Education and Expertise
Aleksandra Porobic earned her Bachelor's degree in Pedagogy from the University of Rijeka, Faculty of Humanities and Social Sciences, completing her studies from 2006 to 2009. Her educational background supports her passion for creating effective learning environments and improving user interfaces to reduce the need for customer support.
Professional Focus and Advocacy
Aleksandra advocates for minimizing the need for customer support through enhancements in user interfaces and documentation. She is dedicated to developing scalable solutions for customer support teams, aiming to improve their efficiency. Her approach emphasizes problem-solving and process improvement within customer support roles.