Chris Weddick
About Chris Weddick
Chris Weddick serves as the Global Head of Customer Success at Omnipresent, a position he has held since 2022. With a diverse background in customer success roles across various companies, he has achieved significant metrics in customer retention and satisfaction.
Work at Omnipresent
Chris Weddick currently serves as the Global Head of Customer Success at Omnipresent, a position he has held since 2022. In this role, he has achieved significant metrics, including a Gross Revenue Retention rate of over 88% and a Net Revenue Retention rate of 350%. He has also implemented Voice of the Customer programs and churn risk mitigation strategies. Under his leadership, the Customer Success team at Omnipresent has scaled by four times within two years. Additionally, he has acted as an executive sponsor for 20 key accounts, enhancing customer relationships and satisfaction.
Previous Experience
Prior to his current role, Chris Weddick held various positions in customer success and solutions engineering. He worked at Instructure in multiple capacities, including Solutions Engineer, Customer Success Manager, and Director of Customer Success for the EMEA region. His tenure at Instructure spanned from 2012 to 2019. He also served as Director of Customer Success at Sumo Logic and Integrate, and as Dispatch Marketer at Costco Wholesale for 12 years. His diverse experience across different organizations has contributed to his expertise in customer success management.
Education and Expertise
Chris Weddick earned a Bachelor of Science degree in Psychology from the University of Utah, where he studied from 1999 to 2003. He furthered his education by completing an MBA Essentials program at The London School of Economics and Political Science (LSE) in 2020. His academic background provides a foundation for his professional expertise in customer success, strategic environments, and financial analytics. This combination of education and experience has equipped him to lead customer success initiatives effectively.
Achievements in Customer Success
Throughout his career, Chris Weddick has demonstrated a strong commitment to customer success. At Omnipresent, he achieved an outstanding Customer Satisfaction (CSAT) rate of over 93%. His strategic initiatives, including the implementation of Voice of the Customer programs, have contributed to high retention rates and customer satisfaction levels. His ability to scale teams and manage key accounts has positioned him as a leader in the customer success field.
Background and Early Career
Chris Weddick began his career as a LEAP Peer Advisor and International Relations Intern at the University of Utah from 2001 to 2003. He transitioned to the corporate sector, where he worked at Costco Wholesale for 12 years as a Dispatch Marketer. His early experiences laid the groundwork for his future roles in customer success, where he has consistently focused on enhancing customer relationships and driving satisfaction.