Flora Katsou
About Flora Katsou
Flora Katsou is a Customer Success Coordinator at Omnipresent, where she has worked since 2022. She has a background in psychology and extensive experience in customer service and onboarding across various EMEA countries.
Work at Omnipresent
Flora Katsou has been employed at Omnipresent as a Customer Success Coordinator since 2022. In this role, she manages an average of over 10 onboardings across various EMEA countries simultaneously. She has successfully completed onboardings in more than 14 EMEA countries and offboardings in over 5 countries. Flora has documented onboarding processes for complex entities, ensuring that the steps are clear for her team. She also acts as a Subject Matter Expert for onboardings and local laws in Germany, Poland, Bulgaria, and Greece.
Previous Experience
Prior to her current position, Flora Katsou held various roles in customer service and sales. She worked at TaskUs as a Customer Service Representative for 3 months in 2020 and later served as an Operations Team Lead at the same company for one year. Flora also gained retail experience as a Sales Advisor at H&M for 5 months in 2016 and as a Retail Sales Representative at Huawei Technologies from 2017 to 2019. Additionally, she worked briefly at Info Quest Technologies in 2020.
Education and Expertise
Flora Katsou earned her Bachelor's degree in Psychology from Aristotle University of Thessaloniki (AUTH), where she studied from 2010 to 2014. She furthered her education by completing a Master of Arts in Learning and Emotion in Adolescents and Elders at the same institution from 2015 to 2017. Additionally, she participated in the Erasmus+ International Program at Saint Petersburg State University in 2017, focusing on Psychology and Russian Language.
Achievements in Customer Success
Flora Katsou has achieved a Customer Satisfaction (CSAT) goal of over 90% in her role at Omnipresent. She has successfully documented onboarding processes and shadowed new Coordinators to coach them on country-specific requirements, tools, and processes. Flora has also been responsible for onboarding important growth accounts, demonstrating her ability to handle complex and high-stakes projects.
Background
Flora Katsou has a diverse background that combines education in psychology with extensive experience in customer service and sales. Her early career included roles in retail and customer service, which laid the foundation for her current position in customer success. Flora's international experience, including her studies in Russia, complements her work in various EMEA countries.