Frances A.
About Frances A.
Frances A. is a Customer Success Coordinator at Omnipresent, where she has worked since 2022. She has previous experience in customer service and research roles, including positions at Best Western Hotels & Resorts and Memorial University of Newfoundland.
Work at Omnipresent
Frances A. serves as a Customer Success Coordinator at Omnipresent, a position she has held since 2022. In this role, she focuses on ensuring client satisfaction and fostering strong relationships with customers. Her responsibilities include addressing client inquiries and providing support to enhance the overall customer experience. Frances's work contributes to the company's goal of delivering exceptional service and maintaining high levels of client engagement.
Previous Experience in Customer Service
Prior to her current role, Frances A. gained valuable experience in customer service. She worked at Best Western® Hotels & Resorts as a Guest Service Agent from 2021 to 2022, where she managed guest interactions and ensured a positive stay for visitors. Additionally, she was a Customer Service Manager at Dairy Queen from 2018 to 2019, overseeing daily operations and staff management to enhance customer satisfaction.
Research Experience
Frances A. has a background in research, having worked as a Research Assistant at Memorial University of Newfoundland from 2019 to 2021. In this role, she assisted in various research projects, contributing to data collection and analysis. Her experience in academia provided her with skills in critical thinking and problem-solving, which are applicable in her current customer success role.
Educational Background
Frances A. studied at Memorial University of Newfoundland, where she earned an International Bachelor of Arts. Her academic focus was on Political Science and English, equipping her with strong analytical and communication skills. This educational foundation supports her professional roles, particularly in customer success and service-oriented positions.
Early Career Roles
In the early stages of her career, Frances A. worked as a Sales Associate at Just Cozy for two months in 2019. This role involved assisting customers with their purchases and providing product knowledge. Her diverse work experience in various customer-facing roles has contributed to her expertise in client relations and service delivery.