Matteo Ghironi
About Matteo Ghironi
Matteo Ghironi is a Customer Success professional for the EMEA region at Omnipresent, with a diverse background in Sales, Marketing, and Project Management. He has held various roles in customer service and operations across multiple companies, including bet365 and Invisible Technologies Inc.
Work at Omnipresent
Matteo Ghironi has been working at Omnipresent as a Customer Success representative for the EMEA region since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring a positive experience for clients across Europe, the Middle East, and Africa. His position allows him to leverage his extensive background in customer service and project management to support the company's mission of providing seamless global employment solutions.
Previous Experience at bet365
Prior to joining Omnipresent, Matteo Ghironi worked at bet365, where he held two positions. He served as a Multilingual Customer Account Team Leader from 2017 to 2018, overseeing a team in Gibraltar. Earlier, in 2016, he worked as a Multilingual Customer Account Advisor for one month. His roles at bet365 contributed to his expertise in customer service and team leadership.
Background in Operations at Invisible Technologies Inc.
Matteo Ghironi held multiple roles at Invisible Technologies Inc. from 2019 to 2021. He began as an Operations Leader for one year, followed by a position as Operations Manager for six months. These roles involved managing operational processes and improving efficiency in a remote work environment, further enhancing his skills in project management and operational strategy.
Education and Expertise
Matteo Ghironi has a solid educational background, having studied Foreign Languages and Literatures at Liceo Ludovico Ariosto, where he earned a High School Diploma. He furthered his education by obtaining an Advanced English Certificate from Royal Holloway, University of London in 2010, and an Advanced Spanish Certificate from International House Barcelona in 2011. His studies have equipped him with strong communication skills and a multilingual capability.
Career in Sales and Customer Service
Matteo Ghironi has developed a diverse career in sales and customer service. He worked as a Regional Sales Coordinator (temporary) at EF Education First in 2018 and as a Travel Agent / Business Development professional at Adventure Travel Bugs from 2012 to 2014. His experience in these roles has contributed to his understanding of customer needs and effective sales strategies.