Oshan .
About Oshan .
Oshan is a Customer Success Coordinator with a background in customer support and operations analysis. He has worked in various global regions and holds a Bachelor's degree in Business Administration and a Master's degree in Business Administration.
Work at Omnipresent
Currently, Oshan serves as a Customer Success Coordinator at Omnipresent. In this role, Oshan focuses on enhancing customer satisfaction and ensuring seamless operations. The position involves proactive engagement with clients to address their needs and improve service delivery. Oshan has been with Omnipresent since 2022, contributing to the company's mission of providing global employment solutions.
Previous Experience at Better
Before joining Omnipresent, Oshan worked at Better as an Analyst from 2021 to 2022. This role was based in Gurugram, Haryana, India, and lasted for seven months. Oshan's responsibilities included analyzing data and supporting operational processes, contributing to the overall efficiency of the organization.
Experience at NatWest Group
Oshan has three years of experience at NatWest Group, where the role involved Customer Support and Operations Analyst from 2018 to 2021 in the New Delhi Area, India. This position required managing customer inquiries and operational tasks, providing Oshan with valuable insights into customer service dynamics and operational efficiency.
Education and Expertise
Oshan holds a Bachelor of Business Administration (BBA) degree in Banking and Insurance from Maharaja Surajmal Institute, completed from 2015 to 2018. Oshan is currently pursuing a Master of Business Administration (MBA) at SVKM's Narsee Monjee Institute of Management Studies (NMIMS), expected to finish in 2024. This educational background supports Oshan's expertise in business operations and customer success.
Skills and Project Management
Oshan possesses strong communication skills, facilitating effective interaction with upper-level management. Oshan has managed significant reporting projects aimed at automation development and process simplification, which enhance business efficiencies. This proactive approach to operations and support functions is evident in Oshan's ability to thrive in challenging and fast-paced environments.