Phillippa Kang
About Phillippa Kang
Phillippa Kang is a Customer Success Coordinator at Omnipresent, where she has worked since 2021. She has a background in the creative arts and extensive experience in service delivery and change management from her previous roles at Rackspace.
Work at Omnipresent
Phillippa Kang has been employed at Omnipresent as a Customer Success Coordinator since 2021. In this role, she focuses on enhancing client relationships and ensuring effective service delivery. Her responsibilities include partnering with clients and stakeholders to improve responsiveness and profitability. This position allows her to leverage her background in the creative arts to inform her approach to customer support.
Education and Expertise
Phillippa Kang studied at Wells Cathedral School from 2001 to 2004, completing a three-year program. She later attended Royal Holloway, University of London, where she studied Music and earned a Bachelor of Music (BMus) degree from 2008 to 2011. Her educational background contributes to her expertise in the creative arts, which she applies in her customer support roles.
Background
Phillippa Kang has a professional background in service delivery and change management, having worked for a leading global technology company. Prior to her current role, she worked at Rackspace, where she held positions as a Change Analyst from 2018 to 2021 and as a Service Delivery Analyst from 2017 to 2018 in London, United Kingdom. This experience has equipped her with the skills necessary for effective client engagement and service improvement.
Achievements at Rackspace
During her tenure at Rackspace, Phillippa Kang served as a Change Analyst and a Service Delivery Analyst. In these roles, she contributed to various projects focused on service delivery and change management. Her work involved analyzing processes and implementing strategies to enhance operational efficiency and client satisfaction.