Ramata Cisse
About Ramata Cisse
Ramata Cisse is a Senior Customer Success Coordinator at Omnipresent, where she has worked since 2022. She has a diverse background in customer service and travel consultancy, with previous roles at companies such as Apple and Trailfinders.
Current Role at Omnipresent
Ramata Cisse serves as a Senior Customer Success Coordinator at Omnipresent, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and streamlining processes within the organization. Her responsibilities include managing client inquiries and collaborating with various departments to ensure comprehensive support. Ramata's experience in customer success is supported by her previous role at Omnipresent as a Customer Success Coordinator from 2021 to 2022.
Previous Experience in Customer Success
Before her tenure at Omnipresent, Ramata Cisse worked as a Visa Consultant at Trailfinders from 2017 to 2019. In this role, she provided expert advice on visa processes and assisted clients in navigating complex travel requirements. Additionally, she held positions at JAPAN JOURNEYS LIMITED as an Executive Travel Consultant and at Fitness First UK as a Receptionist, gaining valuable customer service experience.
Professional Development and Contributions
Ramata has contributed to the development of comprehensive playbooks that enhanced onboarding efficiency and improved internal documentation processes. She has also implemented contract automation processes that achieved an 82% adoption rate, significantly reducing manual tasks for the Customer Success team. Her leadership in onboarding processes for international accounts demonstrates her ability to manage complex client needs.
Educational Background
Ramata Cisse studied at Goldsmiths, University of London, where she earned a Bachelor’s Degree in Media and Communications from 2006 to 2009. Prior to this, she attended the International School of Paris, completing her high school education from 1999 to 2006. Her academic background provides a foundation for her effective communication and customer service skills.
Mentorship and Team Collaboration
In her professional roles, Ramata has mentored junior team members, particularly in the onboarding process for new countries. This mentorship ensures that new team members gain independence in handling client queries. She has also collaborated with cross-functional teams, including legal, payroll, benefits, and tech, to provide comprehensive support for client inquiries.