Rishika Raina
About Rishika Raina
Rishika Raina is a Customer Success Manager with over nine years of experience in the field, currently working at Omnipresent in Canada. She has previously held positions at Almabase, Orange Business Services, and IBM, and holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Punjab Technical University.
Work at Omnipresent
Rishika Raina currently serves as a Customer Success Manager at Omnipresent, a role she has held since 2022. In this position, she focuses on enhancing customer onboarding experiences and improving processes to ensure client satisfaction. Rishika's experience in customer success management spans over nine years, where she emphasizes building strong relationships with diverse clients.
Previous Experience at Almabase
Prior to her role at Omnipresent, Rishika worked at Almabase as a Customer Success Manager for 11 months in Bengaluru, Karnataka, India. During her time at Almabase, she was responsible for managing customer relationships and ensuring successful onboarding and retention strategies.
Career Background in Business Analysis and Change Management
Rishika has a diverse professional background, having worked as a Business Analyst at Orange Business Services from 2017 to 2020. Before that, she was a Change Manager at IBM for three years, from 2014 to 2017. These roles contributed to her expertise in customer success management and her understanding of business processes.
Education and Expertise
Rishika Raina earned her Bachelor of Technology (BTech) in Electrical, Electronics, and Communications Engineering from Punjab Technical University, Jalandhar, from 2009 to 2013. She also completed her schooling at St Josephs Convent Senior Secondary School from 1995 to 2007. Rishika possesses skills in Software Development Life Cycle (SDLC), Agile Methodology, Power BI Basics, and data visualization.
Customer Success Management Experience
With over nine years of experience in customer success management, Rishika focuses on customer onboarding, churn reduction, and retention strategies. Her work involves enhancing customer experiences and optimizing processes, which are critical for maintaining strong customer relationships.