Samantha Isaacs
About Samantha Isaacs
Samantha Isaacs is a Customer Success Manager and Team Lead at Omnipresent, where she has worked since 2022. She has held various roles in customer support and management across several companies, including Veson Nautical and L'Oréal, and has a background in International Business.
Work at Omnipresent
Samantha Isaacs currently holds the position of Customer Success Manager - Team Lead at Omnipresent, a role she has occupied since 2022. In this capacity, she is responsible for overseeing customer success initiatives and leading a team to enhance client satisfaction. Her tenure at Omnipresent spans two years, during which she has contributed to the company's mission of simplifying global employment solutions.
Previous Experience at Veson Nautical
Prior to her role at Omnipresent, Samantha worked at Veson Nautical, where she served as a Software Support Analyst from 2015 to 2017 for two years in Singapore. Following this position, she advanced to the role of Regional Account Manager from 2017 to 2019, also in Singapore. In these roles, she focused on providing software support and managing client accounts, enhancing customer relations and service delivery.
Career at L'Oréal
Samantha's career includes significant experience at L'Oréal, where she worked as a Portfolio Manager for eight months in 2013 in New Zealand. Additionally, she served as a Retail & CRM Coordinator from 2013 to 2014 for one year. In these positions, she was involved in managing product portfolios and coordinating customer relationship management efforts, contributing to the brand's market presence.
Education and Expertise
Samantha Isaacs studied at The University of Auckland, where she earned a Bachelor of Commerce (BCom) degree from 2008 to 2011, specializing in International Business and Commercial Law. She also attended St Cuthberts College from 2002 to 2007. Her educational background provides her with a solid foundation in business principles, which she applies in her professional roles.
Background and Interests
Outside of her professional career, Samantha enjoys water sports and engaging with individuals from diverse backgrounds. This interest reflects her commitment to building relationships and understanding different perspectives, which aligns with her professional passion for using business analytics and relationship building to develop effective processes and workflows.