Joe Tenuta
About Joe Tenuta
Joe Tenuta is a Quality Assurance Analyst with extensive experience in the financial services sector, currently serving as a Senior Quality Assurance Specialist II at Enova International since 2019. He has a background in public relations and has worked in various roles at OnDeck, contributing to quality assurance and process improvement initiatives.
Work at OnDeck
Joe Tenuta has been employed at OnDeck since 2017, where he currently serves as a Quality Assurance Analyst. His role involves monitoring and scoring phone calls using tools such as Virtual Observer and Genesys Cloud. He collaborates with various teams, including the Risk/Compliance and Fraud teams, to address Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) concerns. Joe has also developed policies and procedures for the Quality Assurance team and the Sales organization, enhancing accountability and performance across multiple brands, including OnDeck Capital and Headway Capital.
Current Role at Enova International
Since 2019, Joe Tenuta has held the position of Senior Quality Assurance Specialist II at Enova International in Denver, Colorado. In this capacity, he serves as the Quality Assurance partner for the Sales organization, addressing inquiries and providing recommendations. His responsibilities include developing solutions to enhance business performance and reduce defects, as well as creating end-of-month reports that provide detailed call data for management review.
Education and Expertise
Joe Tenuta studied at Albright College from 2009 to 2013, focusing on Public Relations, Advertising, and Applied Communication. He achieved a degree in Communications during his four years of study. His educational background has equipped him with skills applicable in various professional settings, particularly in quality assurance and communication.
Previous Experience
Before his current roles, Joe Tenuta gained experience in several positions. He worked at OnDeck as a Direct Sales Agent from 2014 to 2017 and briefly as Payment Support in 2017. Additionally, he served as Assistant Pro Shop Staff at Pease Golf Course from 2011 to 2013. Joe also completed a Social Media Internship at bctv.org in 2013, where he developed skills in digital communication and engagement.
Technical Proficiency
Joe Tenuta is proficient in several technical tools and platforms essential for his roles in quality assurance. His expertise includes Salesforce, Tableau, Virtual Observer (CSI), Google Drive, and Genesys Cloud. These skills enable him to effectively monitor processes, analyze data, and contribute to the overall quality assurance efforts within his organizations.