Joe Melchionda
About Joe Melchionda
Joe Melchionda serves as the Vice President of Customer Experience at One Door, where he has worked since 2023. He has extensive experience in professional services and customer success, having held various leadership roles in multiple organizations over the past two decades.
Current Role at One Door
Joe Melchionda serves as the Vice President of Customer Experience at One Door, a position he has held since 2023. In this role, he is responsible for designing and building new service offerings. He also drives operational and cross-functional initiatives for internal systems and policies. Additionally, he provides pre-sales support for all service functions, contributing to the overall customer experience strategy of the organization.
Previous Experience
Before his current role, Joe Melchionda had an extensive career at One Door, where he served as Vice President of Professional Services & Support from 2022 to 2023 and as Senior Director of Professional Services from 2020 to 2022. His experience also includes positions at Marketo, where he worked as Senior Manager of Global Professional Services and Principal Implementation Manager, and at Aprimo as Sr. Consultant & Project/Engagement Manager. His early career included roles at Boston Children's Hospital and Boston Medical Center.
Self-Employment and Leadership Roles
Joe Melchionda has experience as an independent contractor and business owner. He was self-employed from 2018 to 2020 and previously served as Owner/CEO of a self-owned business from 2006 to 2012. During his time at QuickPivot, he held the position of Vice President of Professional Services & Customer Success for a brief period in 2018. His leadership roles have focused on professional services and customer success across various organizations.
Educational Background
Joe Melchionda studied at Northeastern University, where he earned a Bachelor of Science (B.S.) degree. His academic journey spanned from 1988 to 1996, providing him with a solid foundation for his career in customer experience and professional services.