Michael Stelmakh
About Michael Stelmakh
Michael Stelmakh serves as the Vice President of Customer Success at OnePlan, a position he has held since 2022. He has extensive experience in customer success roles across various companies, including Upland Software, Microsoft, and IBM.
Current Role at OnePlan
Michael Stelmakh serves as the Vice President of Customer Success at OnePlan, a position he has held since 2022. He operates in the New York City Metropolitan Area, where he focuses on enhancing customer satisfaction and driving success for clients. His role involves overseeing customer success strategies and ensuring that clients achieve their desired outcomes with OnePlan's solutions.
Previous Experience at Upland Software
Before joining OnePlan, Michael worked at Upland Software as the Director of Customer Success from 2013 to 2016. During his tenure in London, United Kingdom, he was responsible for leading customer success initiatives and managing client relationships. He also held the position of Account Executive at Upland Software from 2010 to 2013, where he contributed to sales and customer engagement efforts.
Career at Microsoft
Michael's career at Microsoft spanned several roles and years. He served as a Senior Consultant in Business Productivity from 2016 to 2017 and later as a Global Program Manager for Worldwide Customer Success from 2017 to 2020. Both roles were based in Seattle, USA, where he focused on improving customer experiences and implementing successful customer engagement strategies.
Educational Background
Michael Stelmakh holds a Bachelor of Arts in Computer Information Systems from Portland State University, which he completed from 1998 to 2001. He furthered his education by obtaining a Master of Business Administration (MBA) from the University of Phoenix between 2001 and 2003. His academic background provides a strong foundation for his roles in customer success and business productivity.
Experience in Customer Success Management
Michael has extensive experience in customer success management across various organizations. He worked as the Regional Director of Customer Success at Scoop Technologies, Inc. for 9 months in 2020 and served as the Director of Customer Success at HID Global from 2020 to 2022. His roles have consistently focused on enhancing customer relationships and driving successful outcomes.