Alex Jackson
About Alex Jackson
Alex Jackson is a Senior Manager of Customer Success International at OneTrust, specializing in the EMEA North region. He has extensive experience in customer success roles and holds a Bachelor of Engineering in Electrical and Electronics Engineering from the University of Leicester.
Current Role at OneTrust
Alex Jackson currently serves as the Senior Manager - Customer Success International [EMEA North] at OneTrust. He has held this position since 2024, working in the London Area, United Kingdom. In this role, he is responsible for overseeing customer success initiatives and ensuring satisfaction among clients in the EMEA North region.
Career Progression at OneTrust
Alex Jackson has held multiple positions at OneTrust since joining the company. He started as a Customer Success Consultant in 2019 for six months, then progressed to Customer Success Lead from 2019 to 2021. Following that, he served as Manager - Customer Success from 2021 to 2023, and Manager - Customer Success [EMEA Portfolio] from 2023 to 2024. His roles have involved increasing responsibilities and contributions to the company's customer success strategies.
Previous Experience at Manhattan Associates
Before his tenure at OneTrust, Alex Jackson worked at Manhattan Associates in various capacities. He served as an Associate Consultant in 2015 for three months, then as a Consultant from 2016 to 2018 for two years, and finally as a Senior Consultant in 2018 for six months. His roles involved providing professional services and consulting to enhance customer operations.
Educational Background
Alex Jackson studied at the University of Leicester, where he earned a Bachelor of Engineering with Industry in Electrical and Electronics Engineering from 2011 to 2015. His education included an industrial placement as a Project Management Engineer at Imperial Tobacco Ltd, which provided practical experience in project management during his studies.
Certifications and Expertise
Alex Jackson holds several professional certifications, including FIP, CIPP/E, and CIPM. These certifications demonstrate his expertise in privacy and information management. His experience includes working with a diverse customer base, including half of the Global 2,000 companies, contributing to his knowledge and skills in customer success and management.