Bryan Morgan
About Bryan Morgan
Bryan Morgan is a Senior Manager of Support at OneTrust, where he has worked since 2022. He has extensive experience in customer experience and support operations across various industries, including technology and hospitality.
Work at OneTrust
Bryan Morgan has been serving as the Senior Manager of Support at OneTrust since 2022. In this role, he is responsible for overseeing support operations and ensuring customer satisfaction. His experience in managing diverse teams contributes to effective support strategies and enhances the overall customer experience.
Previous Experience at Uber
Before joining OneTrust, Bryan Morgan worked at Uber for three years, from 2017 to 2020, as the Senior Manager for Customer Experience and Support Operations for the US and Canada Community Operations. He later transitioned to a Project Manager role within the same organization, focusing on Customer Account and Payment from 2020 to 2021. His tenure at Uber involved managing customer support initiatives and improving operational efficiency.
Background in Customer Experience
Bryan Morgan has a strong background in customer experience management, having held significant roles in various industries. He worked as a Senior Program Manager for Global Customer Experience at Gopuff from 2021 to 2022. Additionally, he served as General Manager at Olive Garden for nine years, from 2008 to 2017, where he developed skills in team management and customer service.
Education and Expertise
Bryan Morgan studied at Tennessee Technological University, focusing on Organizational Leadership and achieving Professional Studies. His educational background supports his expertise in stakeholder management and thought leadership, enabling him to guide teams towards innovative solutions and strategic thinking.
Skills in Data Analysis and Productivity Tools
Bryan Morgan possesses a comprehensive skill set in data analysis, which aids in informed decision-making and strategic planning. He is experienced in utilizing Microsoft Office and G-suite products to enhance productivity and streamline operations, contributing to effective team performance.