Cody Howard Cipp/E, Cipm
About Cody Howard Cipp/E, Cipm
Cody Howard Cipp/E, Cipm is a Customer Success Manager with a background in International Business and extensive experience in customer service and professional services. He has worked at OneTrust and PerfectServe, and possesses strong communication skills that facilitate effective interactions with diverse clients.
Current Role as Customer Success Manager
Cody Howard currently serves as a Customer Success Manager at OneTrust, a position he has held since 2023. In this role, he focuses on ensuring client satisfaction and fostering long-term relationships with customers. His responsibilities include managing client accounts, addressing customer needs, and implementing strategies to enhance the overall customer experience.
Previous Experience at OneTrust
Prior to his current role, Cody worked at OneTrust as a Technical Account Manager from 2022 to 2023. In this capacity, he provided technical support and guidance to clients, helping them to effectively utilize OneTrust's products and services. His experience in this role contributed to his understanding of customer needs and the technical aspects of the company's offerings.
Background in International Business
Cody has a background in International Business with a focus on Italian. This educational background enhances his ability to communicate and work effectively with diverse international clients. His language skills and cultural knowledge allow him to navigate various business environments and foster strong relationships with clients from different regions.
Education and Qualifications
Cody studied at the University of Tennessee, Knoxville, where he earned a Bachelor of Arts in Language World Business from 2015 to 2018. He also attended Pellissippi State Community College, achieving an Associate of Science degree from 2014 to 2015. His educational background provides a solid foundation for his career in customer success and account management.
Professional Experience in Customer Service
Cody has extensive experience in both customer service and professional services. He previously worked as an Implementation Consultant at PerfectServe and as a Technical Account Manager at Lightning Bolt Solutions. This combination of roles has equipped him with a well-rounded approach to customer success management, allowing him to address client needs effectively.