Daniela Martínez
About Daniela Martínez
Daniela Martínez is an Application Support Engineer at OneTrust, where she has worked since 2022. She specializes in identifying root causes of application issues and collaborates with clients and development teams to improve application functionality and performance.
Work at OneTrust
Daniela Martínez has been employed at OneTrust as an Application Support Engineer since 2022. In this role, she focuses on identifying and establishing root causes of application issues to facilitate effective resolutions. Her responsibilities include collaborating with clients to implement improvements in application functionality and consulting with the software development team to enhance application performance and user experience. Her work contributes to the overall efficiency and effectiveness of the applications used by clients.
Previous Experience
Before joining OneTrust, Daniela Martínez worked at Publix Super Markets as a Customer Service Representative from 2020 to 2021. During her nine-month tenure, she gained experience in customer interaction and service delivery. Prior to that, she was employed at Honey Bubble as a Barista from 2017 to 2020, where she worked for three years in the Atlanta Metropolitan Area. This early experience contributed to her skills in customer service and communication.
Education and Expertise
Daniela Martínez specializes in identifying and resolving application issues, focusing on root cause analysis for effective problem-solving. Her expertise extends to collaborating with clients to enhance application functionality and working alongside software development teams to improve application performance and user experience. This technical knowledge supports her role in application support and contributes to her effectiveness as an engineer.
Professional Skills
In her role as an Application Support Engineer, Daniela Martínez utilizes a range of professional skills. These include analytical skills for diagnosing application issues, communication skills for client collaboration, and technical skills for consulting with development teams. Her ability to work effectively in a team environment and her focus on user experience are essential components of her professional skill set.