Dawn Edwards, MBA
About Dawn Edwards, MBA
Dawn Edwards, MBA, serves as the Principal Success Manager for the West Region at OneTrust, bringing extensive experience in client success and account management from her previous roles at Salesforce, Experian, and other companies.
Current Role at OneTrust
Dawn Edwards serves as the Principal Success Manager for the West Region at OneTrust. She has held this position since 2023. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in client management and success strategies.
Previous Experience at Salesforce
Dawn Edwards has significant experience at Salesforce, where she worked in various roles. She served as Principal Success Manager from 2019 to 2022, contributing to client success initiatives for three years. In 2022, she briefly held the position of Senior Principal, Success Manager for seven months in the San Francisco Bay Area.
Background in Client Success
Dawn Edwards has a strong background in client success management. She worked as Account Director, Client Success at Experian for seven months in 2016 and as Client Relationship Manager from 2012 to 2016. Additionally, she served as Senior Client Outcomes Manager - Enterprise Accounts at Gainsight from 2018 to 2019.
Educational Qualifications
Dawn Edwards holds a Bachelor of Business Administration (BBA) from Grand Valley State University, where she studied Marketing, Management, Finance, and International Business. She also earned a Master of Business Administration (MBA) from Montclair State University, focusing on Marketing and International Business.
Early Career Experience
Dawn Edwards began her career in marketing and operations roles. She worked at Toys R Us as Assistant Manager, Email Marketing from 2010 to 2011 and later as Manager, Email Operations from 2011 to 2012. She also gained experience in global business intelligence at The Medicines Company from 2008 to 2010.