Fabia Rafacho
About Fabia Rafacho
Fabia Rafacho is an Account Manager for LATAM at OneTrust, with over 20 years of experience in account management and customer success across various sectors. She holds certifications in privacy and data protection management and is fluent in both Portuguese and English.
Work at OneTrust
Fabia Rafacho has been serving as an Account Manager for the LATAM region at OneTrust since 2021. Based in Atlanta, she has accumulated three years of experience in this role. Her responsibilities include managing client relationships and ensuring customer satisfaction within the Latin American market.
Previous Experience in Customer Success
Prior to her current position, Fabia Rafacho worked at CSU CardSystem SA for 13 years, from 2004 to 2017. In her roles as Executive Account Manager, Customer Success Manager, and Project Manager, she developed a strong foundation in client management and project execution. This experience contributed to her expertise in electronic payment systems and customer relations.
Education and Certifications
Fabia Rafacho holds certifications in CIPP/E and CIPM, which reflect her expertise in privacy and data protection management. She studied at FAAP - Fundação Armando Alvares Penteado, where she completed a Pós Graduação in Gerenciamento de Marketing in 1998. Additionally, she earned a degree in Arquitetura e Urbanismo from Universidade Guarulhos, completing her studies from 1991 to 1996.
Background in Sales and Consulting
Fabia Rafacho has a diverse background in sales and business consulting. She worked as a Sales Executive at Rede from 1997 to 2001 and served as a Senior Business Consultant at Itaú Unibanco from 2001 to 2004. Her roles in these organizations helped her develop strong negotiation strategies and budget management skills.
Bilingual Communication Skills
Fabia Rafacho is bilingual, fluent in both Portuguese and English. This language proficiency enhances her ability to communicate effectively with a diverse client base across various sectors, including retail, airlines, government, and e-commerce.