Gagan Vashistha (Cipp/E, Cipm)
About Gagan Vashistha (Cipp/E, Cipm)
Gagan Vashistha is a Senior Customer Success Manager specializing in Strategic Key Accounts at OneTrust, with extensive experience in customer success roles across various companies. He holds an MBA in Information Technology Project Management and has a proven track record of high customer retention and satisfaction rates.
Current Role at OneTrust
Gagan Vashistha serves as the Senior Customer Success Manager for Strategic Key Accounts at OneTrust since 2023. In this role, he focuses on managing enterprise-level customer relationships and ensuring their success with OneTrust's solutions. His responsibilities include delivering business reviews, acting as a customer advocate, and collaborating with cross-functional teams to align product development with customer needs.
Previous Experience at BrowserStack
Prior to his current position, Gagan worked at BrowserStack as the Team Lead for Customer Success (Enterprise) for three months in Dublin, Ireland, in 2022. In this role, he was responsible for overseeing customer success initiatives and enhancing the overall customer experience for enterprise clients.
Career at Cvent
Gagan has extensive experience at Cvent, where he held multiple roles including Customer Success Manager for Enterprise Accounts and Senior Customer Success Manager for Enterprise & Strategic Accounts. His tenure at Cvent spanned from 2018 to 2021, during which he developed strong customer engagement strategies, achieving a Net Revenue Retention of 113% and a Customer Satisfaction Score of 96.6%.
Educational Background
Gagan Vashistha earned a Master of Business Administration (MBA) in Information Technology Project Management from Kalinga University, Raipur, from 2017 to 2019. He also holds a Bachelor of Technology (B.Tech.) in Electronics and Communications Engineering from Amity University, Greater Noida Campus, completed from 2006 to 2010. Additionally, he obtained a Bachelor of Science (BS) in Information Technology from Kalinga University from 2014 to 2017.
Customer Success Achievements
Throughout his career, Gagan has demonstrated strong customer success capabilities, maintaining a Customer Retention Rate of 98.6% and reducing the Churn Rate to 1.6%. He has effectively managed an Annual Recurring Revenue of $7.9 million and achieved a Net Promoter Score of 72, indicating high levels of customer satisfaction and loyalty.