Glenn Garland
About Glenn Garland
Glenn Garland is a Senior Manager of Call Center Vendor Operations at OneTrust, with extensive experience in operations management and customer service. He has held various leadership roles at companies such as StarTek, Comcast Cable, and Taylor Communications, and holds a BA in Social Sciences from the University of Northern Colorado.
Current Role at OneTrust
Glenn Garland serves as the Senior Manager of Call Center Vendor Operations at OneTrust. He has held this position since 2021 and is based in Denver, Colorado. In this role, he focuses on managing vendor relationships and optimizing call center operations to enhance service delivery.
Previous Experience in Operations Management
Glenn Garland has extensive experience in operations management across various organizations. He worked at StarTek as Operations Manager II from 2005 to 2008 and later as Manager of Business Process Improvements from 2008 to 2010. He also held the position of Director of Technical Support at Comcast Cable from 2017 to 2018 and served as Customer Care Support Manager at Comcast from 2010 to 2017.
Leadership Role at Taylor Communications
From 2018 to 2021, Glenn Garland was the Director of Customer Care at Taylor Communications in the Greater Denver Area. In this role, he was responsible for overseeing customer service operations and implementing strategies to improve customer satisfaction and operational efficiency.
Educational Background
Glenn Garland studied at the University of Northern Colorado, where he earned a Bachelor of Arts degree in Social Sciences from 1997 to 1999. His educational background supports his extensive career in operations and customer service management.
Certifications and Skills
Glenn Garland holds a Six Sigma Greenbelt certification, which signifies his expertise in process improvement and operational efficiency. He is known for his strong communication and interpersonal skills, which facilitate effective relationship building and enhance teamwork among employees.