Guy Tower
About Guy Tower
Guy Tower serves as Principal CSM at OneTrust and has extensive experience in customer success roles across various companies, including DocuSign and Aera Technology. He holds a Bachelor of Science in Astrophysics from Columbia University and is recognized for his leadership and ability to drive value and adoption in customer success initiatives.
Work at OneTrust
Guy Tower currently serves as Principal Customer Success Manager (CSM) at OneTrust, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and driving value through tailored solutions.
Previous Experience at DocuSign
Guy Tower has extensive experience at DocuSign, where he held multiple roles from 2013 to 2020. His positions included Customer Success Architect, Senior Customer Success Architect, and Regional Delivery Manager. During his tenure, he contributed to reducing customer churn and fostering upsell opportunities, showcasing his expertise in customer success.
Education and Expertise
Guy Tower studied at Columbia University, where he earned a Bachelor of Science (B.S.) in Astrophysics. He also completed his high school education at Stuyvesant High School. His academic background supports his analytical skills, which he applies in customer success roles, particularly in scoping and selling services.
Background in IT Operations
Prior to his focus on customer success, Guy Tower held various positions in IT operations. He served as Director of IT Operations at Sakonnet Technology from 2004 to 2009 and worked as a Senior Consultant in IT Operations at several organizations, including Knovel Corporation and Reed Elsevier. This background provides him with a strong technical foundation.
Customer Success Leadership
Guy Tower possesses high emotional intelligence, which is integral to his leadership style in customer success. He has a proven track record of driving value and adoption in customer success initiatives, demonstrating his ability to connect with clients and understand their needs effectively.