Jay Shah
About Jay Shah
Jay Shah is a Senior Customer Engineer at OneTrust, where he has worked since 2022. He has a strong background in network administration and customer service, with previous roles at Microsoft and United Technology Group.
Work at OneTrust
Jay Shah has been employed at OneTrust as a Senior Customer Engineer since 2022. In this role, he is based in Atlanta, Georgia, and has accumulated two years of experience in customer engineering. His responsibilities include providing technical support and solutions to clients, leveraging his extensive background in network administration and customer service.
Education and Expertise
Jay Shah studied at Kennesaw State University, where he earned a Bachelor of Applied Science (B.A.Sc.) in Information Technology from 2015 to 2017. Prior to this, he attended Gwinnett Technical College, achieving an Associate of Applied Science (AAS) in Network and System Administration from 2011 to 2014. He graduated with honors, focusing on Microsoft and Cisco technologies.
Background in Network Engineering
Jay Shah has a diverse background in network engineering, having worked in various roles across multiple organizations. He served as a Senior Technical Operations Engineer at Safe Systems from 2020 to 2022 and as an Azure Network Engineer at Microsoft in 2021. His experience includes working at United Technology Group in several capacities, including MSP Onboarding Engineer and Network Project Engineer.
Technical Skills and Proficiencies
Jay Shah demonstrates strong technical skills in network administration and cloud computing. He is proficient in running virtualization environments using Citrix XenApp, XenDesktop, VMware vCenter, ESXi, and vSphere. Additionally, he is skilled in using Windows PowerShell scripting for technical solutions and possesses knowledge in cloud technologies such as Office 365, Microsoft Azure, and various cloud services.
Customer Relationship Management
Jay Shah is recognized for his ability to build and maintain client relationships through onsite work and customer interaction. His strong customer service skills complement his technical expertise, enabling him to effectively address client needs and provide tailored solutions in his engineering roles.