Jennifer Hillstrand
About Jennifer Hillstrand
Jennifer Hillstrand serves as the Senior Director of Customer Success at OneTrust, where she leads a global team focused on customer success and account management. She has over nine years of experience in sales and operations management, previously holding a similar role at RingCentral.
Work at OneTrust
Jennifer Hillstrand serves as the Senior Director of Customer Success at OneTrust, a role she has held since 2021. In this position, she leads a global team focused on customer success and account management within the commercial business unit. Her responsibilities include overseeing customer relationships and ensuring satisfaction across various accounts. Hillstrand's leadership is instrumental in driving customer engagement and retention strategies.
Previous Experience at RingCentral
Before joining OneTrust, Jennifer Hillstrand worked at RingCentral as the Director of Customer Success from 2019 to 2021. In this role, she managed customer success initiatives and contributed to enhancing customer experiences. Her tenure at RingCentral allowed her to develop skills in managing customer relationships and implementing effective success strategies within the organization.
Education and Expertise
Jennifer Hillstrand earned her Bachelor of Arts (B.A.) degree in Political Science and Psychology from Metropolitan State University of Denver, where she studied from 2002 to 2006. Additionally, she studied at Colorado State University, furthering her knowledge in the same fields. Her educational background supports her expertise in customer success and relationship management, contributing to her effective leadership in the industry.
Background
Jennifer Hillstrand has over nine years of experience in sales management and operations management. Her career has been marked by a proven track record of managing change and building relationships with both internal and external stakeholders. This experience has equipped her with the skills necessary to lead teams and drive customer success initiatives effectively.